Reference

Legal terms for your account

We keep the legal side of your account in one place so you can check access, data use, and request handling before you open the lobby.

Indonesia scopeLocal law onlyDANAOVOQRIS

Explore Lobby Read FAQ

Jurisdiction rules and account use

bursa188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal position is built around where you are located and what local law allows. If your access is permitted, you can move through the account flow, review data fields, and contact support from the same session without losing context. We may keep operational records for

1
security checks, dispute handling, and audit trails, and we limit access to those records to staff who need them. Any request to change or remove information is handled after we confirm your account details and verify what local law requires. When you use local payment rails,
2
the transaction metadata may be attached to your wallet history so we can reconcile DANA, OVO, GoPay, and QRIS entries against your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How to reach our legal team

When a legal question affects your account, we route it through the same support channels our customers already use, so you do not need a separate process.

Live chat Use live chat from your account dashboard and ask for a legal case handoff. We keep the thread attached to your profile so the same agent can see the request history and the status of any follow-up.

Email support Send a written request to our support inbox with your account ID, registered email, and the exact change you want. Written details help us confirm the request and log it for internal handling.

Help desk form Open the help form if you need a record for data access, correction, or deletion questions. We use the form to verify identity before any change is made and to return the result in the same channel.

ACCOUNT PROOF

Data, cookies, and retention

We treat legal handling as part of account operations, not as a separate page you have to decode.

Data handling

We collect the account details needed to run access, support, and transaction reconciliation. That includes profile data, login history, device marks, and the records tied to wallet activity when you use local payment rails.

Cookies

Cookies help us keep your session active, remember your last device, and reduce repeat verification. You can clear browser cookies from Chrome, Safari, or Firefox, then sign in again from the account page.

Security checks

If a login looks unusual, we may ask for a one-time verification step before the account opens. That protects the legal record attached to your profile and reduces the chance of unauthorized changes.

Retention

We keep support logs and payment traces only for the period needed to handle account requests, fraud checks, and local record duties. After that period, the data is archived, masked, or removed under the applicable rule.

Request changes

You can request a correction, export, or deletion review by sending the exact account detail you want changed. We confirm the identity match first, then apply the request where local law allows it.

Who to contact

For legal questions, contact live chat, email support, or the help form from your account area. We keep the communication in one case file so you can follow the response without repeating the same details.

Common legal questions

These are the questions we hear most when someone checks the legal side of an account before opening the lobby. Each answer stays focused on access, data, and contact steps, so you can decide what applies to your situation. If a rule depends on location, we apply the rule that matches your jurisdiction and local law.

You can use the service only where local law permits. If your location is allowed, we show the account flow, support contacts, and the legal terms that apply before you move further.

We keep the profile details, login events, device markers, and support history needed to run the account and resolve requests. Payment records may also be linked when you use DANA, OVO, GoPay, or QRIS.

Send a written request through live chat, email support, or the help form. Include your account ID, the field that needs correction, and any proof that helps us confirm the update.

Yes, you can ask for a deletion review, but we first check whether any record must stay for legal or support reasons. If removal is allowed, we process it after identity verification.

Cookies help keep you signed in and remember device settings, but they are not required for every device forever. If you clear them, you may need to verify your session again on the next login.

We keep support records only as long as needed for account handling, dispute checks, and required record keeping. After that, we restrict, archive, or remove them according to the relevant rule.

Use live chat, email support, or the help form from your account area. State the request clearly, attach your account detail, and we will route it to the team that handles legal cases.

Legal terms for your account

How to reach our legal team

Data, cookies, and retention

Data handling

Cookies

Security checks

Retention

Request changes

Who to contact

Common legal questions

01 Can I use bursa188 from Indonesia?

02 What data do you keep from my account?

03 How do I request a data correction?

04 Can I ask for my data to be removed?

05 Do cookies affect my account access?

06 How long do you keep support records?

07 Who should I contact for a legal request?

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