Reference

Terms and Conditions for Indonesia Accounts

Our terms explain how your account works, what we verify, and when access depends on local law.

Indonesia scopeAccount checksLocal lawDANA, OVO, GoPay, QRIS
bursa188 Terms and Conditions for Indonesia Accounts
CONTACT CHANNELS

How to Reach Us About Terms

If a clause feels unclear, we answer through the same account channels you already use. Our live chat is open 09.00-23.

Live chat 09.00-23.00 WIB Open chat from your account when you want a term explained before you accept it. We reply in English for Indonesian readers, keep the case tied to your registered email, and work 09.00-23.00 WIB.
Email support Send a written question to [email protected] if you need a copy of the clause you accepted or a change in your account details. We use the message time and your account ID to trace the request.
In-account ticket Use the in-account ticket if your device blocks chat or email. It keeps the thread inside your login, which helps us confirm that the request comes from the same account holder.
DATA AND ACCESS

How We Handle Records and Access

We handle this policy area with the same controls we use for access and account records.

Accepted version record

We store the version of the terms you accepted, plus the date and time, so you can ask which rules applied when you opened your account or agreed to an update.

Cookie handling

Cookies help us keep your session and language choice stable across phone and desktop. You can ask support what is stored and which setting changed the last time you logged in.

Device checks

If you move from mobile to desktop, we may ask for a fresh code because the device path changed. That check protects the account and keeps term changes tied to the right person.

Data retention

We keep account and support records only as long as we need them for the terms, dispute handling, or legal duties. After that period, we limit use and remove access where our process allows.

Request changes

If you want to correct your name, phone number, or email, send the request from the registered account and include the matching detail we ask for. We check it before we update the record.

Contact route

For access questions, use live chat, email, or an in-account ticket. Tell us which term you mean, and we will point you to the exact clause instead of sending a broad reply.

Questions About These Terms

These questions cover the points readers ask before they accept our terms: what you agree to, how we handle access, what data we keep, and how you request a correction. Each answer stays tied to the account you open, the device you use, and the contact detail you register, so you can act without guessing which step comes next.

You agree to the current terms, the account checks we describe here, and the local-law limit on access. We also expect your name, email, and payment rail to match the account you submit.

Access depends on local law and is available only where local law permits. If your location is not permitted, we do not offer the account flow there, even if you can reach the page.

We use account and device data to keep logins stable, confirm term acceptance, and spot unusual changes. That includes the accepted version, device path, and the time your session started.

Yes. Send the request from your registered account, name the field you want changed, and share the matching proof we ask for. We verify the request before any update reaches the record.

We keep records while the account is active and for as long as the terms or law require us to hold them. After that, we limit access and remove what we no longer need.

Message live chat or email with your registered address and account ID. We can point you to the current version and the version log tied to your acceptance.

Do not continue with the account flow. Contact support first, ask for the clause in plain language, and decide after you understand the effect on your account and access.